211: A Vital Service for Help

Call, text, email or search for the help you need at nc211.org.

When you need help in a crisis, where can you turn?  211

These three numbers can offer a lot of help. During this global crisis, 211 has responded to thousands of calls, texts and emails and provided help that people in our community need.

It’s all because when people contact 211 they get caring, expert help. The real people—trained 211 specialists—on the other end of the 24/7 hotline identify the root causes of a client’s problems and connect them to local resources such as:

  • Housing
  • Food
  • Medical and mental health care
  • Job training
  • Child care
  • Legal assistance
  • Addiction treatment
  • Disaster recovery
  • Transportation
  • Financial coaching
  • Disability resources
  • Veterans services
  • Volunteer opportunities
  • More

NC 211 has handled more than 38,000 calls since March 18, 2020. There are more than 68,000 active users on the 898-211 text platform. Top caller needs today center on rent payment assistance, disaster claims information, and questions about Isolation/Quarantine Orders.

If you need help, please reach out to 211.