The NC 211 Contact Center connects families with the community-based resources they need to thrive – resources that can put food on tables, sharpen and edit resumes, keep lights on or even provide clothes after a house fire. This help is provided so that families can keep moving forward.
Those who reach out to NC 211 are connected to trained, bilingual Community Connection Specialists who provide information on services and referrals to programs aligned with the individual’s specific needs.
More than 3,500 programs, faith-based institutions and other organizations are listed in the 2-1-1 database. Those resources provide an average of over 46,000 people a month with the help they needed last year.
NC 211 is free, confidential and available 24 hours a day, 365 days a year, in 140 different languages.